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'New-wave' global firms: Web 2.0 and SME internationalisation

Bell, James and Loane, Sharon (2010) 'New-wave' global firms: Web 2.0 and SME internationalisation. Journal of Marketing Management, 26 (3-4). pp. 213-229. [Journal article]

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DOI: 10.1080/02672571003594648


It is now widely accepted that the Internet and allied information communication technologies have facilitated small and medium enterprises' internationalisation. Moreover, as the World Wide Web (WWW) has evolved, it has provided new tools that enable such firms to internationalise more rapidly and engage more effectively with customers in a wider range of more complex business activities. Within the last decade, significant advances in the WWW (Web 2.0), open-source architecture, and open-innovation strategies have led to the emergence of a 'new wave' of global firms. For these firms the Internet is a key driver of business development and speedy internationalisation. In this paper, having synthesised the literature on the Internet and rapid internationalisation and on open innovation, we discuss how these new-wave firms leverage value through close collaboration with other firms and co-creation with customers. Thereafter, we provide illustrative cases of these new-wave firms developed using Internet sources. These cases demonstrate how the focal firms have used Web 2.0 tools and techniques to leverage their internal and external capabilities, and become rapidly internationalising firms with fuzzy porous boundaries. Finally, we reflect upon the implications of Web 2.0 for business strategy, public policy, and academic enquiry, and propose an agenda for further research.

Item Type:Journal article
Keywords:internationalisation; Web 2.0; SMEs; co-creation; fuzzy boundaries
Faculties and Schools:Ulster Business School
Ulster Business School > Department of International Business
Research Institutes and Groups:Business and Management Research Institute
ID Code:13682
Deposited By: Dr Sharon Loane
Deposited On:03 Jun 2010 09:04
Last Modified:07 Mar 2013 09:56

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