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A Four-Dimensional View of IT Business Value

Cao, Guangming (2010) A Four-Dimensional View of IT Business Value. Systems Research and Behavioral Science, 27 (3). pp. 267-284. [Journal article]

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DOI: 10.1002/sres.1015


Research on IT business value has recognized that organizational factors play critical rolesin affecting how IT impacts on firm performance. However, there is neither a coherent wayof specifying organizational factors nor a consensus on the relationship between IT andorganizational factors within the research domain. This paper reviews IT business valueliterature and classifies organizational factors identified in the literature into fourcategories, based on a four-dimensional view of organizations. A main finding is thatpairwise relationships between IT and one single organizational factor have often been thebasis for understanding IT business value, while the notion of how IT business value isaffected by the interaction between IT and key organizational factors simultaneously is yetto be fully understood and empirically examined. As a result, this paper proposes aholistic approach to understanding IT business value and presents a discussion aboutfuture IT business research.

Item Type:Journal article
Keywords:IT business value; organizational factors; classification; pairwise relationship; holistic approach
Faculties and Schools:Ulster Business School
Ulster Business School > Department of Management and Leadership
Research Institutes and Groups:Business and Management Research Institute
ID Code:16037
Deposited By: Dr Guangming Cao
Deposited On:21 Oct 2010 10:50
Last Modified:29 Jun 2011 08:42

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