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A critical review of performance measurement in technology-mediated call centre operations

Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2010) A critical review of performance measurement in technology-mediated call centre operations. In: British Academy of Managment conference, The University of Sheffield. British Academy of Management. 7 pp. [Conference contribution]

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Item Type:Conference contribution (Paper)
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School > Department of Management and Leadership
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:17570
Deposited By: Dr Sandra Moffett
Deposited On:07 Apr 2011 12:45
Last Modified:08 Oct 2012 11:08

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