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Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery

Pandey, Pushkal, Moffett, Sandra and McAdam, Rodney (2011) Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. In: In Proceedings of 12th European Conference on Knowledge Management, University of Passau, Germany. Academic Conferences International. 1 pp. [Conference contribution]

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Item Type:Conference contribution (Poster)
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School > Department of Management and Leadership
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:20016
Deposited By: Dr Sandra Moffett
Deposited On:05 Oct 2011 09:14
Last Modified:08 Oct 2012 10:53

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