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Quality assurance and internal organizational communications

Tourish, Dennis and Hargie, Owen (1993) Quality assurance and internal organizational communications. International Journal of Health Care Quality Assurance, 6 (4). pp. 22-28. [Journal article]

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DOI: 10.1108/09526869310041448


This paper reviews the relationship between internal communication in organizations and the effective delivery of service. It illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. It then explains the core steps involved in implementing this type of audit and itemizes the main data collection tools

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences > School of Communication
Faculty of Social Sciences
Research Institutes and Groups:Institute for Research in Social Sciences > Communication
Institute for Research in Social Sciences
ID Code:20156
Deposited By: Professor Owen Hargie
Deposited On:04 Oct 2011 08:10
Last Modified:05 Mar 2015 11:30

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