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Managing Step Changes in Information System Support: Lessons from an Industrial Study

McCabe, Helena, Bustard, David, Curran, Kevin and Byrne, Niall (2011) Managing Step Changes in Information System Support: Lessons from an Industrial Study. In: Information Systems Development: Business Systems and Services: Modeling and Development. Springer, pp. 491-502. ISBN 978-1-4419-9645-9 [Book section]

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URL: http://www.springer.com/computer/database+management+%26+information+retrieval/book/978-1-4419-9645-9

DOI: 10.1007/978-1-4419-9790-6

Abstract

In principle, information systems should be tuned to provide optimal support for the business processes of the organisation in which they are used. In particular, this means maintaining alignment between information systems and business processes as an organisation evolves. Where this strategy becomes difficult, however, is when an organisation reaches a point where a ‘step change’ in in-formation system support is required. This paper examines how such step changes can arise and considers the factors involved in realigning the organisation when encountered. The discussion is illustrated through an industrial study in KTL, an Irish telecommunications service company. The analysis of the situation uses Soft Systems Methodology.

Item Type:Book section
Faculties and Schools:Faculty of Computing & Engineering
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Faculty of Computing & Engineering > School of Computing and Information Engineering
Research Institutes and Groups:Computer Science Research Institute > Intelligent Systems Research Centre
Computer Science Research Institute
Computer Science Research Institute > Information and Communication Engineering
ID Code:21171
Deposited By: Prof David Bustard
Deposited On:05 Mar 2012 16:27
Last Modified:05 Mar 2012 16:27

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