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Engaging user Communities with eParticipation Technology: Findings from a European Project

Galbraith, Brendan, Cleland, Brian, Martin, Suzanne, Wallace, Jonathan, Mulvenna, Maurice and McAdam, Rodney (2013) Engaging user Communities with eParticipation Technology: Findings from a European Project. Technology Analysis and Strategic Management, 25 (3). pp. 281-294. [Journal article]

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URL: http://www.tandfonline.com/doi/ref/10.1080/09537325.2013.764986

DOI: 10.1080/09537325.2013.764986

Abstract

eParticipation tools aim to facilitate intrinsic engagement from communities of stakeholders and citizens to develop more effective, bottom-up and inclusive policies, raising the potential to become an efficient engagement tool. It is argued that eParticipation tools such as the Electronic Town Meeting (eTM) have the potential to efficiently engage communities of sought-after ‘lead users’ to leverage economically valuable ‘sticky knowledge’. While the lead user method has been demonstrated to be very effective, challenges remain around the sustainability of such an approach, particularly on a large-scale. A possible mediating tool that might be able to efficiently leverage communities of lead users is the eTM eParticipation tool. Findings from eight case studies show that the eTM has had a positive effect on appropriation and engagement of lead users as well as providing users benefits such as enhanced peer learning, and there is potential to extrapolate to innovation activities.

Item Type:Journal article
Faculties and Schools:Faculty of Computing & Engineering
Faculty of Life and Health Sciences
Ulster Business School
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Faculty of Computing & Engineering > School of Computing and Mathematics
Faculty of Life and Health Sciences > School of Health Sciences
Ulster Business School > Department of Management and Leadership
Research Institutes and Groups:Institute of Nursing and Health Research > Centre for Health and Rehabilitation Technologies
Institute of Nursing and Health Research
Business and Management Research Institute
ID Code:25061
Deposited By: Professor Maurice Mulvenna
Deposited On:26 Feb 2013 13:59
Last Modified:26 Mar 2018 14:16

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