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The impact of contextual factors on the efficacy of ISO 9000 adoption

Lo, Chris K. Y., Wiengarten, Frank, Humphreys, Paul, Yeung, Andy and Cheng, T. C. E. (2013) The impact of contextual factors on the efficacy of ISO 9000 adoption. Journal of Operations Mangement, 31 (5). pp. 229-235. [Journal article]

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URL: http://www.sciencedirect.com/science/journal/02726963

DOI: 10.1016/j.jom.2013.04.002

Abstract

tThis study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. Weexplore the role of various contextual factors at the firm-level (i.e., technology intensity, labor produc-tivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness,industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective finan-cial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity,low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms inindustries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoptionlevels also obtain more benefit from the adoption. Our research provides supporting evidence for thecontext-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved,it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performancebefore embarking on the implementation process.

Item Type:Journal article
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:26116
Deposited By: Mrs Karen Surgeoner
Deposited On:20 May 2013 08:22
Last Modified:20 May 2013 08:22

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