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Analysis of consumer satisfaction in cerebral palsy care

Bamford, David, Griffiths, Huw, Long, Sara and Kernohan, George (1997) Analysis of consumer satisfaction in cerebral palsy care. Journal of Interprofessional Care, 11 (2). pp. 187-193. [Journal article]

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Abstract

Cerebral palsy offers a considerable challenge to professionals both individually and together to provide an acceptable level of care. To assess the overall quality of care for child and family, 201 parental questionnaires were issued: 60 were analysed. Whilst consultant surgeons, GPs, hospital doctors, nurses, physiotherapists and teachers faired well, satisfaction with other professions was very mixed. Counselling and respite care, as areas of perceived consumer need, were notable by their absence. There is evidence of need in three areas: to secure the current quality of core medical help; to integrate medical and social care, particularly at the point of diagnosis and at times of crisis; and to incorporate consumer opinion into planning, delivering and monitoring specific services.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences > School of Sociology and Applied Social Studies
Faculty of Life and Health Sciences > School of Nursing
Faculty of Life and Health Sciences
Faculty of Social Sciences
Research Institutes and Groups:Institute of Nursing and Health Research
Institute of Nursing and Health Research > Managing Chronic Illness Research Centre
ID Code:29690
Deposited By: Professor George Kernohan
Deposited On:18 Jun 2014 11:00
Last Modified:18 Jun 2014 11:00

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