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Exploring person-centredness in emergency departments: A literature review

McConnell, Donna, McCance, Tanya and Melby, Vidar (2016) Exploring person-centredness in emergency departments: A literature review. International Emergency Nursing, unknow . [Journal article]

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DOI: 10.1016/j.ienj.2015.10.001


Person-centred approaches to care delivery have been increasingly promoted in international policy and strategy, but despite this there is evidence of failings within healthcare systems that negatively impact on the care experience for patients and staff. This paper explores the international literature on personcentredness within emergency departments (EDs). The Person-centred Practice Framework was used as the underpinning theoretical framework. This theory contends that staff must possess certain attributes to manage the care environment appropriately to deliver effective care processes in order to achieve effective person-centred outcomes for patients and staff. An initial search of the literature identified no relevant papers that discussed person-centredness as a concept within EDs. A further search using terms drawn from a definition of person-centredness revealed literature that reflected components of personcentredness. Themes that emerged included medical-technical intervention, a culture of worthiness, managing the patient journey, nurse/doctor relationships, patients’ and relatives’ experience of care, and ED as a stressful environment. The themes can be mapped onto the Person-centred Practice Framework, suggesting that components of person-centred practice have emerged from studies in a fragmented fashion, without consideration of person-centredness as a whole within an ED context.

Item Type:Journal article
Keywords:Person-centred Emergency department Care experience Values and beliefs Medical-technical Culture of worthiness patient journey Nurse/doctor relationships
Faculties and Schools:Faculty of Life and Health Sciences > School of Nursing
Faculty of Life and Health Sciences
Research Institutes and Groups:Institute of Nursing and Health Research
Institute of Nursing and Health Research > Person-centred Practice Research Centre
ID Code:32788
Deposited By: Dr Vidar Melby
Deposited On:06 Jan 2016 16:35
Last Modified:25 Sep 2018 09:50

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