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Modelling the relationship between counter-knowledge and open-mindedness for policy development

Moffett, Sandra, Martínez-Ortiz, Pedro-José, Cegarra-Navarro, Juan-Gabriel and López Hernández, Fernando A (2016) Modelling the relationship between counter-knowledge and open-mindedness for policy development. Journal of Public Affairs, 16 (2). [Journal article]

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DOI: 10.1002/pa.1605

Abstract

Counter-knowledge refers to flaws in citizens’ mental models arising from utilization of rumours, inappropriate knowledge structures, outdated routines or procedures. When counter-knowledge is applied to civil servants, it may result in problems of efficiency, equity and motivation. The European Commission suggests that civil servants should not be biased and should be open-minded, guided by evidence, and willing to hear different point of views. A city marketing plan constitutes a tool that supports the creation and storage of valuable knowledge. This paper examines the relationship between counter-knowledge and open-mindedness to model a framework for improving city marketing and policy development. These relationships are examined through an empirical investigation of 203 Spanish City Halls.

Item Type:Journal article
Keywords:counter-knowledge, city marketing, policy development, framework
Faculties and Schools:Faculty of Computing & Engineering
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Research Institutes and Groups:Business and Management Research Institute
ID Code:34129
Deposited By: Dr Sandra Moffett
Deposited On:04 Apr 2016 14:19
Last Modified:15 Sep 2016 14:24

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