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Old habits die hard: exploring the effect of supply chain dependency and culture on performance outcomes and relationship satisfaction

Cadden, Trevor, Marshall, Donna, Humphreys, Paul and Yang, Ying (2015) Old habits die hard: exploring the effect of supply chain dependency and culture on performance outcomes and relationship satisfaction. Production Planning & Control, 26 (1). pp. 53-77. [Journal article]

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URL: http://dx.doi.org/10.1080/09537287.2013.848478

DOI: doi:10.1080/09537287.2013.848478

Abstract

This study examines the effect of dependency and culture on relationship performance and satisfaction in aninterdependent supply chain. Several studies have empirically tested the relationship between dependence and outcomesbut none, to our knowledge, have included the multifaceted construct of organisational culture (OC) as a mediatingvariable. This study takes a theory-building, longitudinal case-study approach using mixed methods to understand thedynamic between dependence and culture and proposes that interdependence will lead to collaborative OCs over the longterm (over five years), and this will positively influence relationship performance and satisfaction. However, our studyfinds that the rhetoric does not match the reality: interdependence in a supply chain relationship does not necessarily leadto a collaborative culture. It appears that firms use the term ‘collaborative’ as another term for risk management, are stillwedded to transactional mechanisms rather than relational mechanisms and are opportunistic in their behaviour when theopportunity presents itself. We also find that collaborative culture is more apparent at the operational level but missingat the strategic level. When a true collaborative culture is absent, satisfaction and performance decline; when it ispresent, these increase. We propose that when a culture of true collaboration exists this is more stable over time butwhen this is missing the culture fluctuates between relational and transactional practices.

Item Type:Journal article
Keywords:Supply chain Organisational culture Performance
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:34180
Deposited By: Dr Trevor Cadden
Deposited On:13 Apr 2016 10:37
Last Modified:13 Apr 2016 10:37

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