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Towards a Contingency Theory perspective of Quality Management in Enabling Strategic Alignment

McAdam, Rodney and Miller, Kristel (2016) Towards a Contingency Theory perspective of Quality Management in Enabling Strategic Alignment. International Journal of Production Economics, 1 . [Journal article]

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DOI: 10.1016/j.ijpe.2016.07.003

Abstract

AbstractThe aim of this paper is to explore the role of Quality Management (QM) theory and practice using a contingency theory perspective. The study is grounded in the role of QM in improving strategic alignment within Small and Medium Sized Enterprises (SMEs) using Contingency Theory rather than adopting best practice approaches. An inductive theory building research methodology was used involving multiple case analyses of five SMEs, involving repeat interviews (n=45), focus groups (n=5) and document analysis. From the findings, it was found that Contingency Variables (strategy, culture, lifecycle and customer focus) and their respective typologies were found to interact with QM practices in helping to shape strategic alignment between the SMEs and their environments. This shaping process based on contingency approaches occurred in a manner unique to each SME and their respective environments rather than in an overarching best practice manner. Key words: Quality Management; Contingency theory; Strategic Alignment; SMEs; Case Studies.

Item Type:Journal article
Keywords:Quality Management; Contingency theory; Strategic Alignment; SMEs; Case Studies.
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:35676
Deposited By: Professor Rodney McAdam
Deposited On:06 Sep 2016 09:48
Last Modified:15 Jan 2018 23:23

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