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The role of Lean at the interface with between Operations Management and Applied Services within a large aerospace organisation: a boundary spanning perspective

McAdam, Rodney, Galbraith, Brendan, Miller, Kristel, Moffett, Sandra and McAdam, Maura (2016) The role of Lean at the interface with between Operations Management and Applied Services within a large aerospace organisation: a boundary spanning perspective. Production Planning & Control, 28 . pp. 1-14. [Journal article]

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URL: http://dx.doi.org/10.1080/09537287.2016.1221158

DOI: 10.1080/09537287.2016.1221158

Abstract

Increased complexity in large design and manufacturing organisations require improvements at the Operations Management (OM) – Applied Service (AS) interface areas to improve project effectiveness. The aim of this paper is explore the role of Lean in improving the longitudinal efficiency of the OM-AS interface within a large aerospace organisation using Lean principles and boundary spanning theory. The methodology was an exploratory longitudinal case approach including exploratory interviews (n=21), focus groups (n=2), facilitated action-research workshops (n=2) and two trials or experiments using longitudinal data involving both OM and AS personnel working at the interface. The findings draw upon Lean principles and boundary spanning theory to guide and interpret the findings. It was found that misinterpretation, and forced implementation, of OM-based Lean terminology and practice in the OM-AS interface space led to delays and misplaced resources. Rather both OM and AS staff were challenged to develop a cross boundary understanding of Lean-based boundary (knowledge) objects in interpreting OM requests. The longitudinal findings from the experiments showed that the development of Lean Performance measurements and lean Value Stream constructs was more successful when these Lean constructs were treated as boundary (knowledge) objects requiring transformation over time to orchestrate improved effectiveness and in leading to consistent terminology and understanding between the OM-AS boundary spanning team.

Item Type:Journal article
Keywords:Lean; Operations Management; Applied Service; Boundary Spanning; Aerospace; Case Study
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School > Department of Management and Leadership
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:35683
Deposited By: Dr Sandra Moffett
Deposited On:06 Sep 2016 08:26
Last Modified:26 Sep 2018 11:34

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