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The implications of contemporary cultural diversity for the hospitality curriculum

Hearns, Niamh, Devine, Frances and Baum, Tom (2007) The implications of contemporary cultural diversity for the hospitality curriculum. Education + Training, 49 (5). pp. 350-363. [Journal article]

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DOI: 10.1108/00400910710762922


Purpose This viewpoint paper aims to assess a curriculum response within a specific vocational sector, hospitality, driven by the recent surge in intra EU labour migration and the ensuing increase in workplace cultural diversity.Approach The paper aims to identify an appropriate curriculum response by assessing the industry implications and proffering a conceptual model of curriculum response.Findings The experience across business sectors, such as hospitality, emphasises the need for training that is geared to meet the needs of both international and indigenous employees and that, critically, intercultural issues represent a significant training gap. It is posited that the curriculum response is multifaceted embracing the need to address course content, learning outcomes, assessment methods and the training needs of educators.Originality/value The paper is targeted at academics within applied business education, specifically in those areas of the services sector that have experienced significant labour migration in recent years. It is also of wider value to those involved in curricula design in a vocational context.

Item Type:Journal article
Keywords:Migrant workers; labour mobility; Hospitality services; cross-cultural management; multicultural management; curriculum development
Faculties and Schools:Ulster Business School > Department of Hospitality and Tourism Management
Ulster Business School
ID Code:35744
Deposited By: Mrs Frances Devine
Deposited On:06 Sep 2016 08:35
Last Modified:17 Oct 2017 16:25

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