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Skills and training in the hotel sector: The case of front office employment in Northern Ireland

Baum, Tom and Devine, Frances (2007) Skills and training in the hotel sector: The case of front office employment in Northern Ireland. Journal of Tourism and Hospitality research, 7 (3-4). pp. 269-280. [Journal article]

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Abstract

Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.

Item Type:Journal article
Keywords:skills, career progression, hotels, front office, Northern Ireland, hospitality
Faculties and Schools:Ulster Business School > Department of Hospitality and Tourism Management
Ulster Business School
ID Code:35767
Deposited By: Mrs Frances Devine
Deposited On:06 Sep 2016 08:43
Last Modified:17 Oct 2017 16:25

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