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The Application of Case Based Reasoning in Aircraft Technical Support

Allen, JRC, Patterson, David, Mulvenna, Maurice and Hughes, John (1995) The Application of Case Based Reasoning in Aircraft Technical Support. In: Proceedings of the First International Conference on Case-Based Reasoning Research and Development. (Eds: Veloso, M.M and Aamodt, A), Springer International Publishing AG, Heidelberg, p. 1. ISBN 978-3-540-60598-0 [Book section]

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URL: http://link.springer.com/book/10.1007%2F3-540-60598-3


Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.

Item Type:Book section
Keywords:Case based reasoning
Faculties and Schools:Faculty of Computing & Engineering
Faculty of Computing & Engineering > School of Computing and Mathematics
Research Institutes and Groups:Computer Science Research Institute
Computer Science Research Institute > Artificial Intelligence and Applications
ID Code:36499
Deposited By: Professor Maurice Mulvenna
Deposited On:14 Feb 2017 14:58
Last Modified:14 Feb 2017 14:58

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