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An investigation into E-business service in the UK telecommunication manufacturingindustry

yang, ying, yang, biao, Humphreys, Paul, McIvor, Ronan and Cadden, Trevor (2017) An investigation into E-business service in the UK telecommunication manufacturingindustry. Production Planning & Control, 28 (3). pp. 256-266. [Journal article]

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DOI: 10.1080/09537287.2017.1280622


Nowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements.While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.

Item Type:Journal article
Keywords:Business service, information and communication technologies (ICTs), manufacturer and supplier collaboration, UK telecommunication manufacturing
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School > Department of International Business
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:37243
Deposited By: Dr Trevor Cadden
Deposited On:29 Mar 2017 12:52
Last Modified:17 Jan 2018 23:23

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