Ulster University Logo

Complexity and the triple bottom line: An information processing perspective

Wiengarten, Frank, Ahmed, M.U, Longoni, A, Pagell, M and Fynes, B (2017) Complexity and the triple bottom line: An information processing perspective. International Journal of Operations and Production Management, 37 (9). pp. 1142-1163. [Journal article]

[img] Text - Accepted Version
[img] Text - Supplemental Material
Restricted to Repository staff only


DOI: 10.1108/IJOPM-06-2016-0292


Purpose The purpose of this paper is to empirically investigate the impact of complexity on the triple bottom line by applying information-processing theory. Specifically, the paper assesses the impact of internal manufacturing complexity on environmental, social, and financial performance. Furthermore, the paper assesses the moderating role of connectivity and shared schema in reducing the potential negative impact of complexity on performance. Design/methodology/approach Multi-country survey data collected through the Global Manufacturing Research Group were utilized to test the hypotheses. The authors used structural equation modeling to test the measurement and initial structural model. Furthermore, to test the proposed moderating hypotheses, the authors applied the latent moderated structural equations approach. Findings The results indicate that while complexity has a negative impact on environmental and social performance, it does not significantly affect financial performance. Furthermore, this negative impact can be reduced, to some extent, through connectivity; however, shared schema does not significantly impact on the complexity-performance relationship. Originality/value This study presents a comprehensive analysis of the impact of complexity on sustainability. Furthermore, it provides managerial applications as it proposes specific tools to deal with the potential negative influences of complexity.

Item Type:Journal article
Keywords:Complexity, Sustainability, Triple bottom line, Information-processing theory
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:37694
Deposited By: Mrs Heather Brown
Deposited On:03 May 2017 15:27
Last Modified:16 Mar 2018 11:53

Repository Staff Only: item control page