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Financial sector workers’ experiences of managing suicidal clients

O'Neill, Siobhan, Ennis, Edel, McFeeters, Danielle and Gallagher, Lia (2017) Financial sector workers’ experiences of managing suicidal clients. Crisis - The Journal of Crisis Intervention and Suicide Prevention, n/a . [Journal article]

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Abstract

Background; Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s); This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method; Semi-structured interviews (open ended questions) were used. Results; Interpretative Phenomenological Analysis (IPA) identified four themes, namely 1) avoidance versus confrontation of reality (management of the debt) (2) role conflict (recovering the debt versus supporting the client) 3) emotional impact and distancing from clients (coping with concerns for client welfare) 4) desire for support (practical and emotional training and support needs). Limitations; The frequency with which such clients were encountered was not assessed. Conclusions; These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member’s goal is to recover debt.

Item Type:Journal article
Keywords:suicide prevention; attitudes; financial; training and support.
Faculties and Schools:Faculty of Life and Health Sciences
Faculty of Life and Health Sciences > School of Psychology
Research Institutes and Groups:Psychology Research Institute > Psychotraumatology, Mental Health & Suicidal Behaviour
Psychology Research Institute
ID Code:38108
Deposited By: Dr Edel Ennis
Deposited On:19 Jun 2017 13:48
Last Modified:19 Jun 2017 13:48

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