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Technology alignment and business strategy: A performance measurement and Dynamic Capability perspective

Mcadam, Rodney (2017) Technology alignment and business strategy: A performance measurement and Dynamic Capability perspective. International Journal of Production Research, 1 . pp. 1-19. [Journal article]

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DOI: 10.1080/00207543.2017.1351633

Abstract

AbstractRapid changes in market structures and technology lead to misalignment between strategy and operations. Whist this phenomenon is most prevalent in technology based manufacturing industries, utility organisations (e.g. electricity and telecoms) provide a useful context to explore the Performance measurement (PM) and technology alignment challenges from a Dynamic Capabilities Theory perspective where there is a progressive shift towards deregulated markets. The aim of this paper is twofold: First, to explore the role of Dynamic Capabilities Theory and PM approaches in improving the alignment between business strategy and technology strategy (Level 1 alignment); second, to explore the role of Dynamic Capabilities Theory and PM approaches in aligning technology strategy with operational technology routines and practices (Level 2 alignment). In the absence of overarching theory an inductive approach which draws upon Dynamic Capabilities theory. Four longitudinal case studies are used leading to the development of a conceptual framework and propositions for multilevel technology alignment. Data from 38 interviews and eight separate focus groups, documentation, and participant observations (over a three-year period) are used. The theory-building process shows the need to identify and develop PM-based technology alignment Dynamic Capabilities (PM-DCs) which help in improving and maintaining alignment between business strategy and technology strategy (Level 1 alignment) and between technology strategy and technology practices (Level 2 alignment). This approach requires critically reflective action-learning approaches to identify and nurture these PM-DCs.

Item Type:Journal article
Keywords:KEYWORDS: PERFORMANCE MEASURES; TECHNOLOGY MANAGEMENT; CASE BASED REASONING; OPERATIONS STRATEGY; STRATEGY
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:38351
Deposited By: Professor Rodney McAdam
Deposited On:31 Jul 2017 13:28
Last Modified:20 Jul 2018 22:23

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