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Internal Communication Audits: A Case Study

Quinn, Dennis and Hargie, Owen (2004) Internal Communication Audits: A Case Study. Corporate Communications: An International Journal, 9 (2). pp. 146-158. [Journal article]

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On 4 April 2002 the Police Service for Northern Ireland (PSNI) officially took over from the Royal Ulster Constabulary (RUC). This historic symbolic change of name arose from the Belfast Agreement, the subsequent Patten Commission and a long period of consultation and persuasion. Like so many UK police organisations the RUC had exhibited evidence that it recognised the need to address the issue of internal communications but had not been involved in any in-depth assessment of its internal communications, nor did it have a written internal communications strategy. The use of communication audits had also been limited. By applying a validated audit methodology, this paper examines the position internal communications had within the RUC. Using a triangulation approach, the research encompassed structured interviews, the international communication audit questionnaire, and a critical incident approach. The results showed a general dissatisfaction in respect of communication and specific dissatisfaction in relation to particular areas of the organisation. The implications of the findings for the fledgling PSNI and other police organisations are discussed in the context of the role of communication strategies.

Item Type:Journal article
Faculties and Schools:Faculty of Social Sciences
Faculty of Social Sciences > School of Communication
Research Institutes and Groups:Institute for Research in Social Sciences > Communication
Psychology Research Institute > Peace, Conflict and Equality
Institute for Research in Social Sciences
ID Code:6694
Deposited By: Professor Owen Hargie
Deposited On:21 Jan 2010 10:08
Last Modified:15 Jun 2011 09:56

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