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An Empirical Analysis of Knowledge Management Applications

Moffett, Sandra, McAdam, Rodney and Parkinson, Stephen (2003) An Empirical Analysis of Knowledge Management Applications. Journal of Knowledge Management, 7 (3). pp. 6-26. [Journal article]

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URL: http://www.emeraldinsight.com/10.1108/13673270310485596

DOI: 10.1108/13673270310485596


The aim of this paper is to improve the understanding and inter-relationship of both the people and technical aspects of knowledge management. Studies in knowledge management indicate that there can be an over-emphasis on technology to the exclusion of adequate people/quality planning, or, strong people/quality programmes from a knowledge perspective, hindered by inadequate enabling technologies. Understanding of these issues in practice and academia is currently hindered by a paucity of systematic empirical research, addressing the relationship between the cultural and technological aspects of knowledge management. A survey questionnaire was constructed and tested via a pilot phase. The questionnaire was then distributed to over 1,000 organizations, across three industrial sectors. The findings indicate that a strong relationship exists between KM and other organizational factors, namely organizational culture and internal technical culture. Further analysis of these elements revealed that factors internal to the organization are impinged upon by macro-environmental elements.

Item Type:Journal article
Keywords:Information, Knowledge management, Organizational culture, Technology
Faculties and Schools:Faculty of Computing & Engineering
Ulster Business School > Department of Management and Leadership
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:9637
Deposited By: Dr Sandra Moffett
Deposited On:25 Jan 2010 10:03
Last Modified:08 Oct 2012 11:22

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