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Incorporating Knowledge Management into E-commerce applications

Moffett, Sandra, Doherty, Martin and McAdam, Rodney (2010) Incorporating Knowledge Management into E-commerce applications. In: Encyclopedia of E-Business Development and Management in the Global Economy. IGI Global, pp. 975-982. ISBN 9781615206117 [Book section]

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URL: http://www.igi-global.com/Bookstore/Chapter.aspx?TitleId=41260

DOI: 10.4018/978-1-61520-611-7.ch098


Knowledge Management (KM) is the process of critically managing knowledge to meet existing needs, identify and exploit existing and acquired knowledge assets and develop new opportunities (Quintas et al, 1997). With the emergence of knowledge-intensive industries, where organisations rely on knowledge of their staff for competitive advantage (Lustri et al., 2007), KM has become key for business success (Mu-jung et al., 2007). KM is now an integral business function (Zhou and Fink, 2003) in both traditional and internet-based businesses (Borges Tiago et al., 2007) to the extent that KM is now viewed essential for profit (Yang, 2008). It is widely acknowledged today that new technologies, in particular access to the Internet, tend to modify communication between stakeholders in the business world, such as relationships between the organisation and its clients, the internal functioning of the organisation, including enterprise-employee relationships and the relationship of the organisation with partners and suppliers. This integration to improve the functioning of the organisation to create value for all parties involved is referred to as Electronic Commerce (e-commerce, EC) (Turban et al, 2006).

Item Type:Book section
Faculties and Schools:Ulster Business School > Department of Management and Leadership
Faculty of Computing & Engineering
Faculty of Computing & Engineering > School of Computing and Intelligent Systems
Ulster Business School
Research Institutes and Groups:Business and Management Research Institute
ID Code:9641
Deposited By: Dr Sandra Moffett
Deposited On:13 Apr 2010 09:27
Last Modified:08 Oct 2012 11:07

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